Privacy Policy
Effective:
Houseofair.com (the “Site”) is operated by House of Air, LLC, a California limited liability company (“HOA,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the Site and our services.
I. Scope & Third-Party Links
This Privacy Policy covers personal information collected on the Site and through related online interactions we control. The Site may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. When you leave the Site, review the applicable third-party privacy policy.
II. Information We Collect
We may collect the following categories of personal information:
| Category | Examples | Primary Purposes |
|---|---|---|
| Identifiers | Name, email address, phone number, account credentials | Account creation, communication, customer support |
| Commercial information | Purchases (e.g., tickets), booking details, transaction history | Order fulfillment, customer service, accounting |
| Financial information | Payment card details, billing name and address (processed by PCI-compliant processors) | Payment processing |
| Internet or device activity | IP address, cookie IDs, device/browser info, pages viewed, interactions | Security, fraud prevention, analytics, site functionality |
| Approximate geolocation | General location inferred from IP address | Analytics, localized experiences |
| Demographic/Preference data | Interests, survey responses, marketing preferences | Improve services, personalize offers (where permitted) |
| Communications | Emails, “Contact Us” submissions, support messages | Respond to inquiries, provide support |
| User content (public areas) | Reviews or comments posted publicly | Community features; moderation and safety |
| Sensitive personal information | Only if you voluntarily provide it; we do not seek to collect SPI | Limited to necessary uses; see CPRA rights |
III. Sources of Personal Information
We collect personal information directly from you (e.g., account creation, purchases, forms), automatically through cookies and similar technologies, and from service providers or partners that assist us (e.g., payment processors, analytics providers, marketing platforms) in compliance with applicable law.
IV. How We Use Personal Information
- Provide, operate, and improve the Site and our services;
- Process transactions and fulfill orders;
- Communicate with you, including responding to inquiries and providing service updates;
- Personalize content and experiences, where permitted;
- Conduct analytics, research, and performance monitoring;
- Detect, prevent, and investigate fraud or security incidents;
- Comply with legal obligations and enforce our terms;
- Send marketing communications where permitted; you may opt out at any time.
V. SMS / Text Messaging
If you provide your mobile number and opt in to receive text messages from House of Air, we may send you SMS/text messages for purposes such as promotional offers,
park and program announcements, booking confirmations, reminders, service updates, customer support communications, and other alerts related to your relationship with us.
Message frequency: Message frequency will vary based on your interactions with House of Air, your communication preferences, and the types of messages you choose to receive.
Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Opt out: You can opt out of receiving SMS messages at any time by replying STOP to any message. You may receive a final confirmation message after opting out.
For help, reply HELP or contact us using the information in the “Contact Us” section below.
No sale or sharing of mobile numbers: We do not sell or share mobile numbers with third parties for their own marketing or promotional purposes.
VI. Cookies, Analytics & Advertising
We use cookies and similar technologies to run the Site, measure performance, and, where permitted, personalize content or ads. You can manage preferences via the
Cookie Preferences link or your browser settings. Disabling cookies may limit certain features.
We may use analytics services (e.g., Google Analytics 4) and advertising partners that collect information via cookies or similar tools. Learn how Google uses data here:
policies.google.com/technologies/partner-sites.
VII. Disclosure of Personal Information
We disclose personal information to:
- Service Providers / Contractors that process data on our behalf for business purposes (e.g., payment processing, hosting, analytics, email delivery). They are contractually restricted from using personal information for their own purposes.
- Business transfers in connection with a merger, acquisition, or sale of assets.
- Legal and safety to comply with law, respond to lawful requests, or protect rights, safety, and property.
Sale/Sharing: We do not sell personal information for money. We may “share” personal information for cross-context behavioral advertising as defined by the CPRA. You can opt out at any time by using our
Do Not Sell or Share My Personal Information link.
VIII. Data Retention
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
IX. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
X. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights, subject to exceptions:
- Right to Know/Access the categories and specific pieces of personal information we have collected about you.
- Right to Delete personal information we collected from you.
- Right to Correct inaccurate personal information.
- Right to Opt-Out of Sale/Sharing of personal information for cross-context behavioral advertising. Exercise this right via our Do Not Sell or Share link.
- Right to Limit Use and Disclosure of Sensitive Personal Information to necessary purposes.
- Right to Non-Discrimination for exercising your privacy rights.
How to submit a request: Use our Privacy Request form or email info@houseofair.com with the subject line “California Privacy Request.” We will verify your identity (and authority, if using an authorized agent) before responding. We aim to respond within 45 days as required by law.
XI. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective” date above. Material changes will be highlighted where appropriate. Your continued use of the Site after an update signifies your acceptance of the changes.
XII. Contact Us
If you have questions or comments about this Privacy Policy or our data practices, contact us at:
House of Air, LLCAttn: Privacy Policy
926 Mason Street
The Presidio of San Francisco, CA 94129
Email: info@houseofair.com