Refund & Cancellation Policy
Please review our policies regarding ticket cancellations, party modifications, and general refunds prior to your visit.
Universal Booking Policy
100% of the payment is due at the time of booking. Your reservation (whether for tickets, parties, or events) is not confirmed without full payment.
All bookings, across all categories, are strictly 50% non-refundable at the time of purchase.
Access Tickets & Classes
General Access • Playground Access • Training Ground Access • All Classes & Programs
More than 24 hours notice
You may choose either a 50% refund back to your original payment method OR a 100% credit applied to your House of Air account for future use.
Less than 24 hours notice
No credit or refund is available.
Parties & Group Events
Kids Party Packages • Group Events • Private Jump Packages
Full Cancellation
More than 21 days notice
You may choose a 50% refund or 100% HOA account credit for the full cost of the party (including the table and tickets).
Less than 21 days notice
No refund or credit is available for the cost of the party table.
However, you may still receive a 50% refund or 100% HOA account credit for the cost of the tickets.
Headcount Reductions
If you need to reduce the number of jumpers in your party (rather than canceling the whole event), the following rules apply:
Full refund available for headcount reduction down to 50% of the original headcount OR the party package minimum (whichever is higher).
No refund or credit available. No headcount reductions can be made within 24 hours of the event.
Private Training Sessions
More than 48 hours notice
You may choose a 50% refund or 100% credit to your HOA account.
Less than 48 hours notice
No refund or credit is available.
Need to request a cancellation?
Our team is here to help process your request according to the policies above.