Floor Supervisors – San Francisco

QUALIFICATIONS / SKILLS

• Experience hiring, training, and managing staff is a requirement
• Experience scheduling breaks, delegating responsibilities, and providing upper management with feedback on staff performance is required
• Excellent communication skills
• High energy level and a positive attitude
• Exceptional customer service skills and ability to relate to customer concerns
• Ability to remain calm and think on your feet
• Strong organizational skills and ability to prioritize tasks and manage projects
• Ability to follow procedures and direction
• Proficient reading and writing skills
• Computer savvy individuals are encouraged to apply
• Able to provide weekend management coverage is required
• Experience monitoring safety in an athletic environment is a plus
• Experience in action sports, recreation, gymnastics, or fitness is a plus
• Previous or current CPR and first aid certification is a plus
• Must be able to lift 40 pounds and stand for long periods of time

Responsibilities

Management

• Supervise, organize, and delegate floor staff daily duties
• Experience executing intensive, standards-based education to staff
• Communicate clearly and frequently to serve as liaison between management and floor staff
• Enforce and ensure staff is adhering to House of Air policies and procedures
• Coach and develop other employees’ growth at House of Air
• Assist with employee performance reviews
• Manage and run staff training sessions
• Uphold, maintain, and constantly coach staff on the House of Air Standards, Mission, and Values

Scheduling

• Oversee any changes to the shift schedule and facilitate coverage within the team to ensure that the park is properly staffed
• Plan daily break rotation to ensure that all team members take required breaks without leaving any gaps in floor service
• Manage day-to-day schedule to match staffing need, reducing headcount when required
• Execute all other scheduling/staffing changes as required by management

Customer Service

• Engage customers in a friendly and well-informed manner about the park
• Up-sell House of Air products and services to park guests
• Empathetically address customer concerns while firmly and consistently applying House of Air policies
• Serve as source of energy and passion to the rest of the floor staff, inspiring team-wide standards of excellent customer service

Operations

• Complete all other supervisory and floor staff duties, as assigned
• Open and close the facility and take ownership of park cleanliness and operations
• Be responsible for all aspects of safety and risk management within the park
• Work in all departments, including front desk, cafe, facilities, reservations, and trampoline courts / activity attractions, as needed
• Supervise cash register operations and reconcile cash drawers
• Learn facilities maintenance and provide assistance to the facilities maintenance team, as needed
• Provide assistance with parties, corporate events, and park cleanup
• Complete office and other park tasks, as assigned
• Responsible for employee performance tracking and discipline
• Responsible for paper waiver tracking and staff discipline on waiver discrepancies
• Responsible for upkeep of staff lounge
• Oversee cash handling procedures and over/under end-of-day reporting. Investigate any discrepancies.
• Manage physical inventory count