San Francisco – Flight Crew & Floor Supervisors

San Francisco – Flight Crew & Floor Supervisors

NOW HIRING - ALL POSITIONS SAN FRANCISCO

San Francisco House of Air is searching for highly energetic and customer-savvy individuals who LOVE the idea of working in a trampoline adrenaline park and who are looking for a truly unique and fun work environment. If you love trampolines and you are what your friends call an extrovert then the House of Air team wants you!


Now Recruiting for

  • Flight Crew Entry Level
  • Floor Supervisors
  • Entry Level Customer Service Phone/Email Reps
MUST APPLY USING "APPLY ONLINE" BUTTON AT BOTTOM OR TOP OF THIS PAGE
Coverage Needed Up to 29 hours per week with weekend and evening availability required.

FLIGHT CREW

JOB DESCRIPTION & RESPONSIBILITIES

Flight Crew Pay Rate: $15 / hour


Flight Crew members have duties as Trampoline Court & Activity Zone Monitors, Front Desk & Customer Service Crew, and Park Upkeep and Cleaning Crew.

  • Promote safety throughout the park at all times
  • Communicate with customers in the attraction zones to promote safe customer engagement
  • Provide monitoring coverage across all attraction zones as needed
  • Remain alert and attentive
  • Enforce all House of Air risk management policies
  • Ensure that customers feel welcome at the House of Air
  • Check-in all guests following House of Air check-in procedures
  • Work in retail, check-in, rental, and café areas as needed
  • Review waivers, and connect documents with jumper reservations
  • Provide assistance with phone calls, as needed
  • Facilitate customer requests or forward on to an appropriate manager
  • Communicate product & program offerings and other special events to customers and guests
  • Schedule reservations for services for customers
  • Follow point of sale and cash handling procedures and policies
  • Assist with restroom and general park clean up as needed
  • Maintain knowledge of park services and schedules
  • Execute on all opening and closing procedures, as assigned
  • All other Flight Crew duties, as assigned

FLIGHT CREW SKILLS

  • Excellent communication skills
  • Performs well under pressure
  • Willingness to learn
  • Strong customer service skills
  • High energy level and a positive attitude
  • Ability to follow procedures and direction
  • Strong organizational skills
  • Proficient reading and writing skills
  • Current CPR / First Aid certification is desired
  • Previous trampoline experience is a plus
  • Previous customer service experience is a plus
  • Previous retail or restaurant experience is a plus
  • Must be able to lift 40 pounds

FLOOR SUPERVISOR

JOB DESCRIPTION & RESPONSIBILITIES

SUPERVISOR CANDIDATES MUST HAVE PRIOR SUPERVISOR-LEVEL EXPERIENCE

Floor Supervisor Pay Rate: $17 / hour

  • Supervise, organize, and delegate 'Flight Crew' staff's daily duties
  • Engage customers in a friendly and well-informed manner about the park
  • Coach and develop other employee's growth at House of Air
  • Up-sell HOA products and services to park guests
  • Work in all departments, including front desk, cafe, facilities, reservations, and trampoline court and activity attraction monitoring stations, as needed
  • Supervise cash register operations and reconcile cash drawers
  • Empathetically address customer concerns while firmly and consistently applying House of Air policies
  • Communicate clearly and frequently with management and Flight Crew
  • Provide assistance with parties, corporate events, and park cleanup
  • Open and close the facility -- take ownership of park cleanliness and operations
  • Enforce, and ensure your staff is enforcing, House of Air policies and procedures
  • Assist with and attend staff training sessions
  • Complete office and other park tasks, as assigned
  • Learn facilities maintenance and provide assistance to the facilities maintenance team, as needed
  • Assist with employee performance reviews
  • Complete all other supervisory and Flight Crew duties, as assigned

FLOOR SUPERVISOR SKILLS

  • Excellent communication skills
  • Ability to remain calm and think on your feet
  • Exceptional customer service skills and ability to relate to customer concerns
  • High energy level and a positive attitude
  • Ability to follow procedures and direction
  • Strong organizational skills and ability to prioritize tasks
  • Multi-tasking ability is a must
  • Proficient reading and writing skills
  • Must be able to handle customer complaints in an empathetic manner while firmly and consistently applying all House of Air policies and procedures
  • Previous experience supervising a staff team is required
  • Experience managing large groups
  • Experience scheduling breaks, delegating responsibilities, and providing upper management with feedback on staff performance is a plus
  • Previous or current CPR / First Aid certification is a plus
  • Computer savvy individuals are encouraged to apply
  • Experience monitoring safety in a recreational environment is a plus
  • Must be able to lift 40 pounds

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